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Release - Cloud Billing System & Updates

Release Date: 24th August 2020

Introduction

Visionaire Cloud introducing new Cloud Billing System using Balance System. This system acomodates both pre-paid and post-paid system, allows you to use our service with ease without having direct contact with our team.

The big difference is we no longer use what so called "quota-based" system. The last system allows you to use our service only when you have analytic quota, so to utilize other analytic you also need another quota.

Flow General

With the new system, there are no quota. You can make a request for any API flexibly without being worry about the remaining request you can make. Every hit in new system will be represented in Indonesia currency (IDR). Price vary depends on the analytic you are going to use.

You still be able to use our API even you do not have any balance. Your usage will be charged in the end of the month to your credit cards. See part Behaviour for more detail.

Flow General

In general, here is the journey you will take to use our service.

Flow General

Billing

We define Billing as "a system that record your usage". Your usage is calculated based on your API request per month started from 1st to 30th/31st each month (28th/29th for February). In the end of the month, we will send you your monthly usage which defined Invoice and in the next month the usage will be reset, but your "Balance" remains.

Balance

Balance is like your wallet. You can add your balance by Top-Up in page Billing with currency IDR. Balance can be used to pay your monthly invoice.

We introduce two kind of Balance:

  1. Trial Balance: This balance is time-limited. You will automatically 100.000 IDR after register your credit card information (see "Payment Gateway" section for detail). If you need additional Trial Balance, please contact our sales.
  2. Regular Balance: This balance represents your deposit in our system. You can top-up by accessing our "Billing" page. You can also contact our sales team if you have any difficulties to top-up, we also can handle back-office transaction.

Each month when you receive Invoice, the balance will automatically deducted with Trial Balance as the priority balance to be deducted, followed by Regular Balance. If you still have usage after Trial Balance and Regular Balance is depleted, the rest of usage and must be paid manually via credit cards.

You still can use our service while not having Trial Balance and Regular Balance. We will charge the usage in the end of the month in Invoice, and must be paid via credit card.

Invoice

Invoice is sent in the last date of the month, contains each analytics usage in the month.

Invoice has three status:

  1. Unpaid invoice - this invoice is not yet paid.
  2. Paid invoice - after you pay the Unpaid Invoice, the status will be change to Paid Invoice. We also sent you the receipt via email and in our dashboard.
  3. Pending invoice - this occurs when you have a pending transaction.

Monthly Invoice will automatically paid if you have sufficient Trial Balance and Regular Balance. If your balances did not suffice, you must pay monthly Unpaid Invoice via credit card. You can check invoices and receipts in Billing -> Transaction History.

Behaviour

This part explains behaviour of Invoice, Billing, and Balance System.

Scenario 1 : Sufficient Balance
GIVEN user has
Trial Balance 100.000 IDR
Regular Balance 200.000 IDR
WHEN user has usage in January
Usage 250.000 IDR
THEN in February user get
Usage 250.000 IDR
Trial Balance -100.000 IDR
Regular Balance -150.000 IDR
Subtotal 0 IDR
Total 0 IDR
Ending Balance February
Trial Balance 0 IDR
Regular Balance 50.000 IDR
Receipt
You pay Rp250.000 via Trial Balance (100.000) and Regular Balance (150.000) for Billing in 1-31 January 2020
Scenario 2 : Insufficient Balance
GIVEN user has
Trial Balance 100.000 IDR
Regular Balance 200.000 IDR
WHEN user has usage in January
Usage 500.000 IDR
THEN in February user get
Usage 500.000 IDR
Trial Balance -100.000 IDR
Regular Balance -200.000 IDR
Subtotal 200.000 IDR
Service Fee 7.800 IDR
Subtotal 20.000 IDR
Total 227.800 IDR
THEN in February
Ending Balance February
Trial Balance 0 IDR
Regular Balance 0 IDR
Unpaid Invoice *paid with Credit Card 227.800 IDR
Receipt
You pay Rp250.000 via Trial Balance (100.000) and Regular Balance (150.000) for Billing in 1-31 January 2020

About Payment Gateway

We are using use payment gateway that has been audited by the QSA (Qualified Security Assessor) certified by PCI Council and currently PCI comply with PCI Service Provider Level 1 certification. This is the most stringent level of certification available in the payments industry.

The activity involved with payment gateway is payment for Invoice, payment for top-up, and saving your credit card information.

Tax and Service Fee

There will be Tax and Service Fee when you are doing transaction using credit cards, including top-up and paying Unpaid Invoice using credit cards. However, if you have sufficient balance (either Trial Balance or Regular Balance) there will not be any Tax and Service Fee. So we recommend you to top-up your Regular Balance to reduce additional transaction fee.

Updates: Onboarding System

We introduce you our new onboarding system. You can start using our application by creating the Access Key first, then you can access our demo app in Demo App section. You can also explore other APIs by accessing our Documentation.

If you need help, you can ask our Support Team

Onboarding System

FAQ

Why do I charged when creating Access key ?

We need to make sure that your credit card is valid. Don't worry, we will partially refund it to your bank account. It usually takes 1-2 working days.

I need more Trial Balance, where should go ?

You can go to our Support Team or Sales Team.

Is the monthly invoice is paid automatically ?

Automatically ONLY via if you have sufficient balance. If you do not have sufficient balance, then you must pay via credit card in Billing -> Transaction History.

Can I pay using other method ?

Yes. You can contact our Sales Team for back-office transaction.